How Qlify works
One clear journey for customers and teams
Qlify turns an uncertain wait into simple steps. Customers know what happens next, and businesses have a clear path from setup to better service.
For customers
Scan Location QR → Join Queue → Waiting → Called → Show QR to Crew
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1
Scan QR
Scan the location’s Qlify code with a phone camera to open the check-in page.
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2
Join Queue
Sign in with the secure link sent to your email, return to check-in, and confirm your group size to receive a queue number.
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3
Track Status
Follow your place in line and current status while the queue moves.
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4
Get Called
Qlify makes your call easy to notice and shows what to do next.
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5
Show QR to Crew
Show this QR code to the crew when requested. After you have been called, an authorized team member scans it to mark your visit served.
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6
Get Served
After service, you can view the completed visit and share a verified review.
For businesses
Create Workspace → Group Locations → Assign Access → Configure Queues → Serve Customers → Review Results
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1
Create Workspace
Create a private workspace for your locations, people, and reports.
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2
Group Locations
Create a group first, then add each place where you serve customers inside the right group.
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3
Assign Access
Run everything yourself, or optionally choose who oversees each group, leads each location, and works in its queue as your team grows.
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4
Configure Queues
Choose how many people may wait and when check-ins close. Automatic No-Show is on by default; choose its wait times or turn it off independently for each location in Queue settings.
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5
Serve Customers
Call customers in order, then scan a called customer’s queue QR to mark them served. A scan before a customer is called is rejected without changing their place. Managers and owners can record a reasoned manual override when scanning is not possible.
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6
Review Results
Compare groups and locations, understand busy times and queue peaks, then download the filtered data or save a chart for your team.
What if a called customer does not return?
Staff can mark the customer as a no-show after the location’s first waiting period. With Automatic No-Show on, Qlify waits an additional period before marking a customer who is still called as a no-show.
With it off, Qlify will not mark customers automatically—even those already called. Staff can still call, serve, and mark no-shows, and customers can still cancel their own visit. Please return promptly when called, whichever setting the location uses.
What everyone can see
A public queue display may show queue numbers and progress so customers can follow the line.
What stays private
Names, contact details, visit notes, staff information, and customer history are never shown on the public website or queue display.
Ready to set up your first location?
Start with one queue, learn what works, and add more locations when you need them.