Straight answers about Qlify

Qlify is a queue management service. Businesses use it to welcome customer check-ins, run live queues, coordinate teams, and learn from service activity at one or more locations.

No. Customers open Qlify in a web browser, usually by scanning a location’s QR code. They can join and follow their status from the same phone.

Enter your email address and open the secure link we send you. Each link works once and expires after 15 minutes; request a new one if it expires. You can choose to stay signed in on your own device. New customers first create an account with a nickname and email address.

The usual flow is: Scan Location QR → Join Queue → Waiting → Called → Show QR to Crew → Get Served. Show this QR code to the crew when requested. Customers do not scan a code to confirm themselves; only authorized crew can confirm a customer who has been called. An early scan does not change anyone’s place in line.

The usual setup is: Create Workspace → Create Group → Add Location → Configure Queue → Manage Queue → Review Reports. Every location belongs to one of the workspace’s groups, even when you begin with only one location. Adding Group Managers, Location Managers, or Crew is optional—the owner can run the complete workflow alone.

Yes. The team can pause check-ins, set a queue limit, and choose when new check-ins close. Customers see a clear message when they cannot join.

Automatic No-Show is on by default for each location. Staff can mark a called customer as a no-show after the first waiting period. With automatic handling on, Qlify waits an additional period before marking a customer who is still called as a no-show. For example, a 5-minute staff wait plus a 10-minute automatic wait means staff can act after 5 minutes and Qlify acts after 15 minutes total.

Yes. Open the location’s Queue settings, turn off Automatic No-Show, and save. Owners and authorized Group Managers or Location Managers can change it independently for each location. While it is off, Qlify will not mark customers automatically, including customers already called. Calling and serving stay the same, staff can still mark a no-show after the first waiting period, and manual no-shows still count in reports.

Customers called after you turn Automatic No-Show back on use the saved wait times. Customers called while it was off are not given an automatic no-show countdown; staff continue to handle those visits. Changing a wait time also applies only to future calls, so customers already called keep their original waiting periods.

Qlify updates the customer’s live status and sends a called-customer email with a link to their private queue page. Browser notifications depend on device support and permission. Email can be delayed, so keep your queue page available and follow the location’s directions.

Yes. Each location has its own settings and team, while owners can see the wider business from one workspace.

Reports show queue joins, completed visits, cancellations, no-shows, wait and service times, busiest hours, peak queue size, team activity, and location comparisons. Authorized people can download the filtered spreadsheet data or save a chart image; neither includes customer contact details or private queue information.

No. This public website has no private business, staff, or customer information. Public queue displays use queue numbers and queue progress, never a customer’s identity, contact details, notes, or history.

Qlify is designed for phones, keyboard use, clear focus, helpful labels, and readable status updates. Businesses should also help customers who cannot use QR check-in.